Proactive Live Chat Makes For Good Business

Our team of live chat operators proactively invite your visitors to live chat, engage them in conversation, capture their contact information and route qualified leads to your sales team. A dedicated account team will work with you to develop business rules that support your on-line marketing campaigns and ensure that we are aligned with your existing sales process.

Since our humble beginning in 2008, we’ve had thousands of chats and have continued to help businesses through proactive live chat by:

• Shortening the sales process
• Reducing call center costs
• Increasing transaction size
• Decreasing shopping cart abandonment

The Be Greeted Proactive Methodology

GREET

Typical greet scenarios incorporate one or more of the following:

• Proactively greet website visitors with live chat.
• Greet website vistors based on click throughs from online advertising
• Invite visitors to live chat based on abandoned forms.
• Click to chat buttons for easy access to a live chat operator.

ENGAGE

Proactive Live Chat is a powerful engagement tool — real time social media. Our chat solution enables us to know where visitors are located, what terms they have entered into search engines and even which pages they are browsing on your site. This ensures that our chat operators will be relevant in their conversations.

• We answer questions and help navigate the website.
• We guide visitors through key screening questions to pre-qualify leads.
• We pay attention to the individual needs of each visitor.

CAPTURE

We capture all the necessary information that your sales representatives need to effectively follow-up with a lead.

• Name, title and related demographic information
• Company information including role or function in the organization
• Phone and e-mail and best time of day to call.

ROUTE

All data collected is routed to your sales team in a manner that allows them to act on a lead in a timely fashion. Research shows that a delayed response in following up with a lead has a negative direct impact on close rates; we’ll work with your team to transmit data to your CRM systems like Salesforce.com or get it directly into the hands of your sales team via e-mail or text messaging.

REPORT

We provide comprehensive daily reporting detailing each day’s site visitor traffic, chat engagements, and converted chats into lead data.

• Visitor referral data includes search string and search engine source. We will correlate this data to all names captured.
• All chat sessions will include page navigation details.

Proactive Live Chat provides great insights into the customers mind and helps us guide our clients in activating the right conversations and converting passive visits into sales.