Our chat agents greet your website visitors, engage in conversation and capture important contact information for your sales team. We will assign a dedicated account team who will develop custom business rules to support your on-line marketing campaigns and ensure that we are aligned with your existing sales process.
GREET
Typical greet scenarios incorporate one or more of the following:
· Proactively greet website visitors.
· Greet website vistors based on click-throughs from on-line advertising.
· Invite visitors to chat based on abandoned forms.
· Click to chat buttons for easy access to a live chat representative.
ENGAGE
Chat is a powerful engagement tool -- real time social media. Our chat platform enables us to know where visitors are located, what terms they have entered into search engines and even which pages they are browsing on your site. This ensures that our chat representatives will be relevant in their conversations.
· We answer questions and help navigate the website.
· We guide visitors through key screening questions to pre-qualify leads.
· We pay attention to the individual needs of each visitor.
CAPTURE
We capture all the necessary information that your sales respresentatives need to effectively follow-up with a lead.
· Name, title and related demographic information
· Company information including role or function in the organization
· Phone and e-mail and best time of day to call.
ROUTE
All data collected is routed to client sales personnel in a manner that allows them to act on a lead in a timely fashion. Research shows that a delayed response in following up with a lead has a negative direct impact on close rates; we'll work with your team to transmit data to your CRM systems like Salesforce.com or get it directly into the hands of your sales team via e-mail or text messaging.
REPORT
We provide comprehensive daily reporting detailing each day’s site visitor traffic, chat engagements, and converted chats into lead data.
· Visitor referral data including search string and search engine source. · We will correlate this data to all names captured.
· All chat sessions will include page navigation details.